We respect your privacy and are committed to protecting the personal information you entrust to us. On this page, you will find a detailed explanation of what data we collect, how we use it, and what rights you have regarding your information.
By using the Wakoa Oneke website, you agree to how we handle data under this Privacy Policy. We only collect information that is necessary to improve the website, provide content, receive feedback, and enhance your experience with our resource.
We do not share your data with third parties without legal grounds and do not use it for purposes incompatible with those specified in this policy.
Our goal is to ensure transparency, security, and your confidence that your personal information is reliably protected.
Collection of Personal Data
Wakoa Oneke may collect certain personal data from you via the Website if you choose to submit it. Personal data about you may also be collected by Wakoa Oneke if you contact Wakoa Oneke with queries or to request further information about the Website or any other matter.
The types of personal data which Wakoa Oneke may collect from you in the ways referred to above when using the Website may include full name, gender, address, telephone numbers, e-mail address, demographic information and contact preferences.
How we use your information
With your consent
Wakoa Oneke may collect your personal data for the purpose of contacting you about queries you may have or information or materials which you may provide to Wakoa Oneke via the Website. Specifically, Wakoa Oneke may use your personal data to set up records for the provision of Wakoa Oneke information to you. Wakoa Oneke may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website and the types of information and data provided to users in general via the Website from time to time.
In addition, from time to time, Wakoa Oneke may also use your personal data to contact you for market research or user care survey purposes or to let you know about other websites and services Wakoa Oneke may be able to provide to you, or to provide you with newsletters, details of special offers or similar. Wakoa Oneke will always give you the opportunity to opt-out of such communications.
Wakoa Oneke will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless specifically required by law.
Furthermore, Wakoa Oneke will not collect information about you from other sources, such as public records or bodies, or private organisations.
You hereby agree to and authorise Wakoa Oneke to use the personal data you provide to Wakoa Oneke for the above purposes. If Wakoa Oneke would like to use your personal data for a purpose other than those above, Wakoa Oneke will request your permission first.
Keeping your data secure
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit, however, to give users greater confidence the Wakoa Oneke website is protected via a HTTPS connection, verified by SSL certificate, which provides encryption for data entered on the site. However, no data transmitted over the internet can be guaranteed to be 100% safe and Wakoa Oneke do not accept liability for any data in transit and any data you send is at your own risk.
To protect your information, Wakoa Oneke has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities. While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services. In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.
We will always take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing (including taking reasonable steps to ensure the reliability of employees who have access to personal information).
Data Retention
We retain your information for a range of purposes and will not be kept longer than necessary for the purpose. Data will be retained for 6 years however you may ask for this to be deleted in accordance with the Rights of the GDPR (see Right to be forgotten) by contacting us via [email protected].
Your Rights
Access to your data
At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days. Please submit a request via [email protected].
Update your data
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. Please submit a request via [email protected].
Cookies
At Wakoa Oneke we use our own cookies and tags as well as those from third parties to enable the smooth operation of the websites, such as the use of the basket function or to automatically log you in when you visit (with your permission). We also use cookies/tags to monitor visits to our website and continuously look for places to improve your website experience.
Cookie Consent
The first time you access a Wakoa Oneke website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies.
Description of Cookies
Google Analytics – These cookies give us critical information about various pages on the websites and how our users interact with them. We use this information to improve the performance of our website and the information presented to users
Authentication – When you create an account with Wakoa Oneke, these cookies allow the website to remember you in order present you with information that is directly relevant to you.
Functional – A set of cookies designed to deliver a smooth booking journey for you. We use these cookies to remember selected hotels, anything you may have already added to the basket etc. so you do not have to enter information more than once.
How to reject and delete Cookies
Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience.
Changes to Policy
We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.
It is also important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.